PUBLIC OFFER AGREEMENT ON INFORMATION AND EDUCATIONAL SERVICES
1.1. This document constitutes an official public offer (Offer) by the Limited Liability Company “MEDIC INFORM GROUP” (EDRPOU 43725974) (hereinafter referred to as the “Provider”) to conclude a contract for the provision of informational and educational services (hereinafter referred to as the “Agreement”) under the terms specified in this Offer.
1.2. The Offer is addressed to individuals and/or legal entities, published on the website (hereinafter referred to as the “Website”), and may also be made by sending a commercial electronic message to legal and/or natural persons via messengers or email.
1.3. This Agreement is concluded by the full and unconditional acceptance (Acceptance) of this Offer by an individual and/or legal entity without signing a written version of the Agreement. Acceptance of the Offer is equivalent to entering into an Agreement under the terms outlined herein and has legal force under Articles 633, 638, 641, and 642 of the Civil Code of Ukraine.
1.4. Upon acceptance of the terms of this Offer and payment for the services, the individual or legal entity becomes the Customer.
1.5. Proper acceptance of this Offer means the Customer has performed all actions described in clause 3.4 of this Agreement.
1.6. The term “Website” refers to the collection of web pages available on the Internet under the following domain name: https://clincasequest.hospital/.
Other terms used in this Agreement, as well as terms the Customer may encounter during service provision, are published on the Website at: https://clincasequest.hospital/terms/.
2.1. Under this Agreement, the Provider delivers to the Customer informational and educational services (hereinafter referred to as the “Services”) described in clause 2.2. The Services are listed on the Website and provided in accordance with the terms set forth in this Agreement. The Customer agrees to pay for the Services in a timely manner.
2.2. Services include online distance learning, provided orally via electronic communication means, and access to group or individual online consultations, webinars (live or recorded), and access to the clinical case simulation scenario database on the Website or third-party platforms specified by the Provider.
2.3. Services are delivered in the following distance learning formats:
2.3.1. Asynchronous format – access to training in clinical case simulators (standardized, rare, or complex cases) and other simulators (clinical situation modeling, practical skill simulators) hosted on the Website.
2.3.2. Synchronous format – oral consultations, lessons, sessions, broadcasts, webinars, or auto-webinars conducted remotely using telecommunication systems via video or audio connection, including platforms or messengers (Viber, Skype, PruffMe, Zoom, BigblueButton, etc.). The format and access details are provided in advance.
2.4. Prices, content, duration, specific methods, and packages of Services, including any special conditions, are determined on the Website: https://clincasequest.hospital/courses/. Modifications post-payment may be made by mutual electronic consent.
2.5. If the Customer shows no learning activity after gaining access to online courses, simulators, or training platforms during the service period, the payment is non-refundable, and the Service is considered rendered.
2.6. The Customer is responsible for ensuring internet access and checking Website availability before receiving Services.
2.7. Service quality is defined by the Provider’s professional experience and skills, which the Customer accepts upon Acceptance.
3.1. This Agreement is an adhesion contract under Article 634 of the Civil Code of Ukraine. The Customer accepts all terms without modification.
3.2. Acceptance constitutes full agreement to all terms of the Agreement without exception, equivalent to a signed contract.
3.3. Acceptance occurs when the Customer completes the actions in clause 3.4.
3.4. To accept the Agreement, the Customer must:
3.5. Acceptance confirms the Customer’s agreement with the Service content, duration, and price. No electronic signatures are required.
3.6. If any essential terms are unclear, the Customer must contact the Provider via the communication channels in section 12 before accepting. Otherwise, they may not claim unfamiliarity to refuse the Agreement later.
3.7. The Offer has no expiration period.
3.8. The Agreement enters into force upon Acceptance and remains valid until service completion or lawful termination.
3.9. During registration, the Customer provides their full name, phone number, email, job title, and specialization.
4. PROCEDURE FOR PROVIDING AND RECEIVING SERVICES
4.1. Services are provided in a distance learning format using telecommunication systems, including video communication.
4.2. The duration of the Services is indicated on the Website. For synchronous formats, it equals the course duration; for asynchronous, it equals the access period to learning materials.
4.3. The Provider may reschedule Services in case of unforeseen circumstances (illness, technical failures, etc.), with advance notice sent via personal account or provided contact information. The new schedule is confirmed by email.
4.4. For synchronous training, session recordings may be made available for later viewing via the Customer’s personal account. If no recording is available due to technical issues and the Customer misses the session without Provider’s fault, the Service is considered rendered.
4.5. For asynchronous training, access to materials is 24/7 during the service period, excluding maintenance windows. Lack of activity during the period does not affect the Provider’s fulfillment. Access ends after the service term.
4.6. Services requiring the Provider’s in-person presence or written consultation are not included. A separate agreement must be signed if agreed upon in writing.
4.7. If no claims are received within the period defined in clause 4.8, the Services are deemed duly provided and no act of acceptance is required.
4.8. Claims about Service quality must be submitted within 1 calendar day of occurrence by email. Claims are invalid if access was used or materials downloaded.
4.9. Claims are reviewed within 10 calendar days. The Provider will notify of acceptance or rejection with justification.
4.10. Services are provided in Ukrainian but may be delivered in any language upon request.
4.11. All actions under the Agreement are considered in Kyiv time unless stated otherwise.
4.12. The Provider may involve third parties to deliver Services but remains responsible.
5. PRICE AND PAYMENT TERMS
5.1. Prices are listed on the Website. Payment must be made according to Website instructions.
5.2. Payment is made by bank transfer or via payment systems on the Website.
5.3. The Provider is not liable for third-party payment systems. Payment risks lie with the Customer until funds reach the Provider.
5.4. If the Customer makes partial payment without agreement, the Provider may reject service and return the payment.
5.5. The Customer may upgrade to a more expensive package at any time by paying the difference. Services are updated after full payment.
5.6. Payment is considered made when funds reach the Provider’s account.
5.7. Refunds are made to the original payment source unless agreed otherwise.
6. PROVIDER’S RIGHTS AND OBLIGATIONS
6.1. The Provider may:
6.2. The Provider must:
7. CUSTOMER’S RIGHTS AND OBLIGATIONS
7.1. The Customer may:
7.2. The Customer must:
8. INTELLECTUAL PROPERTY AND CONTENT USE
8.1. All learning materials and content are the Provider’s intellectual property, licensed for personal use only.
8.2. Unauthorized recording or distribution of content is an IP violation and may lead to legal action.
8.3. Sharing links to Website or content with proper attribution is not considered a violation.
8.4. Offensive, false, or irrelevant content is prohibited in chats/comments.
8.5. Sharing login credentials is forbidden.
8.6. Violation of clauses 8.1 or 8.5 may result in termination of access without refund.
9. LIABILITY AND DISPUTE RESOLUTION
9.1. Parties are liable for breaches as per the Agreement and Ukrainian law.
9.2. If the Customer fails to access Services for reasons beyond the Provider’s control, the Service is deemed rendered.
9.3. Force majeure (e.g., war, natural disasters, legal prohibitions) releases parties from liability.
9.4. Disputes are resolved through negotiation, with a 1-month period for claim review. If unresolved, legal proceedings follow Ukrainian law.
10. CANCELLATION POLICY
10.1. Cancellation is allowed within 24 hours post-Acceptance only if content access has not started.
10.2. No unilateral cancellation is allowed after Services are rendered. Payments are non-refundable.
10.3. Refunds are granted only if content access was not used.
10.4. Refund requests must be emailed with payment proof and ID copy.
10.5. Refund conditions:
10.6. Refund decisions are made within 10 business days.
10.7. Late or post-access cancellations may incur a 50% penalty plus expenses. Refunds are partial and at Provider’s discretion.
10.8. Unilateral terminations are only permitted by law or Agreement.
11. FINAL PROVISIONS
11.1. The Agreement takes effect upon Acceptance and remains valid for the duration of Services.
11.2. Invalid clauses do not void the full Agreement.
11.3. The Provider may amend the Agreement with 5 days’ notice. Continued use implies consent unless the Customer objects within 3 business days.
11.4. Customers must update their contact details via their profile.
11.5. All correspondence through the communication channels listed in section 12 is legally binding.
12. PROVIDER DETAILS AND CONTACTS
LLC “MEDIC INFORM GROUP”
Legal address: 7 Chychybabina St., Kharkiv, 61058, Ukraine
EDRPOU Code: 43725974
Email: [email protected]
Phone: +380969958227
1. GENERAL PROVISIONS
1.1. This Privacy Policy (hereinafter referred to as the “Policy”) has been developed by the Limited Liability Company “MEDIC INFORM GROUP” (hereinafter referred to as the “Controller”).
1.2. This Policy regulates the following:
1.3. The term “Client” means any person who has purchased services from the Controller or uses the services of the Controller’s Website.
1.4. By using the Controller’s Website, you understand that the Controller will collect and use personal data about you in the manner, scope, and for the purposes described in this Policy.
1.5. Clients’ personal data is used to ensure the exchange of information, advertising, and communication in accordance with and in fulfillment of the laws of Ukraine, including but not limited to: the Laws of Ukraine “On Personal Data Protection”, “On Information”, “On Advertising”, “On Telecommunications”, as well as internal local regulations governing the Controller’s activities.
1.6. By using the Website, you agree to this Policy. If you do not agree with any provision of the Policy or the Policy as a whole, you are not entitled to use the Website and must immediately stop using it.
1.7. This Policy does not apply to any third-party websites or mobile applications that you may use, including those linked on the Website. We are not responsible for the privacy policies or content of these sites and apps. You should review the third-party privacy policies before clicking on any links.
1.8. Social media plugins on the Website are managed by the social media platforms themselves and are governed by their own terms of use, privacy, and cookie policies. You should ensure that you are familiar with those policies.
1.9. We recommend that you read this Policy in full to be properly informed. Ordering and receiving services from the Company, or using the Website’s services, implies that Clients and users have read this Policy and have given their consent to the collection, use, and processing of their personal data as described herein, as well as the transfer of their personal data to third parties in cases specified in this Policy.
2. ABOUT THE CONTROLLER
2.1. The owner and processor of the personal data of Clients and Website users is LLC “MEDIC INFORM GROUP” (EDRPOU code – 43725974), a legal entity registered and operating under the current legislation of Ukraine.
2.2. If you have any questions regarding this Policy or questions about the collection and processing of your personal data, you can contact the Controller at [email protected].
3. COLLECTION OF PERSONAL DATA
3.1. The Controller collects personal data and other information as defined in Section 4 of this Policy (hereinafter referred to as “information”) about Clients and Website users for the following purposes:
3.2. Clients and Website users may choose whether to visit the Website, download the Controller’s apps, or provide personal data. In some cases, without providing such data, certain services or features may not be available.
3.3. We collect personal data directly when users fill out registration forms or use services on the Website, including:
3.4. During registration, users may provide: full name, email address, phone number, company name, and job title.
3.5. The Controller may also collect third-party information when users:
3.6. Users are not obligated to share this information.
3.7. The Website allows users to interact via installed messaging systems. Chats are private and accessible only to their participants.
4. AUTOMATICALLY COLLECTED INFORMATION
4.1. The Controller automatically collects device, browser, and geolocation data during site usage without requiring it in registration forms.
4.2. Automatically collected data includes:
5. COOKIES AND RELATED TECHNOLOGIES
5.1. The Controller may use cookies and similar technologies (e.g., web beacons, LSO, tracking pixels) to store or collect information.
6. ANALYTICS
6.1. The Controller uses services like Google Analytics to collect usage data, including page visits, session duration, and referral sources.
7. USE OF PERSONAL DATA AND INFORMATION
7.1. The Controller collects, processes, and stores personal data to provide, improve, and develop services and products.
7.2. Uses may include:
8. DATA SHARING
8.1. We do not sell or share personal data, except as outlined in 8.2 or required by law.
8.2. Data may be shared:
8.3. Voluntary sharing by users:
9. DATA RETENTION
9.1. Personal data is retained for three years.
10. USER CHOICES
10.1. Users can limit or change how their data is collected and used.
10.2. Profile completion is optional. Users can access and edit their data.
10.3. Email subscriptions can be canceled via unsubscribe links.
10.4. Cookies can be disabled in browser settings, which may affect service functionality.
10.5. Google Analytics tracking can be adjusted via browser tools.
10.6. Geolocation sharing can be disabled in device/browser settings.
10.7. Accounts can be deleted via profile settings.
10.8. Complaints or disputes will be handled per applicable Ukrainian law.
11. MINORS’ PRIVACY
11.1. The Website and services are not intended for individuals under 18. We do not knowingly collect data from minors without parental consent. If you believe we have such data, contact us at the email in Section 2.2.
12. DATA SECURITY
12.1. We take necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction.
12.2. We are not responsible for unauthorized access or loss beyond our control.
13. POLICY CHANGES
13.1. We may update this Policy to reflect changes in law, internal policies, or technology. Notifications will be posted on the Website or sent via email. Please review updates carefully.