1. GENERAL PROVISIONS

1.1. This Privacy Policy (hereinafter referred to as the “Policy”) has been developed by the Limited Liability Company “MEDIC INFORM GROUP” (hereinafter referred to as the “Controller”).

1.2. This Policy regulates the following:

• What personal data and information the Controller collects about clients and other individuals who access or use the Controller’s website: a collection of web pages available online under the domain name: https://clincasequest.hospital/ (hereinafter referred to as the “Website”);
• The purpose for which such personal data and information is collected;
• Methods of processing and using the personal data and information collected;
• Retention periods for personal data;
• Other issues related to the processing of personal data by the Company;
• Cases of transfer of personal data to third parties.

1.3. The term “Client” means any person who has purchased services from the Controller or uses the services of the Controller’s Website.

1.4. By using the Controller’s Website, you understand that the Controller will collect and use personal data about you in the manner, scope, and for the purposes described in this Policy.

1.5. Clients’ personal data is used to ensure the exchange of information, advertising, and communication in accordance with and in fulfillment of the laws of Ukraine, including but not limited to: the Laws of Ukraine “On Personal Data Protection”, “On Information”, “On Advertising”, “On Telecommunications”, as well as internal local regulations governing the Controller’s activities.

1.6. By using the Website, you agree to this Policy. If you do not agree with any provision of the Policy or the Policy as a whole, you are not entitled to use the Website and must immediately stop using it.

1.7. This Policy does not apply to any third-party websites or mobile applications that you may use, including those linked on the Website. We are not responsible for the privacy policies or content of these sites and apps. You should review the third-party privacy policies before clicking on any links.

1.8. Social media plugins on the Website are managed by the social media platforms themselves and are governed by their own terms of use, privacy, and cookie policies. You should ensure that you are familiar with those policies.

1.9. We recommend that you read this Policy in full to be properly informed. Ordering and receiving services from the Company, or using the Website’s services, implies that Clients and users have read this Policy and have given their consent to the collection, use, and processing of their personal data as described herein, as well as the transfer of their personal data to third parties in cases specified in this Policy.

2. ABOUT THE CONTROLLER

2.1. The owner and processor of the personal data of Clients and Website users is LLC “MEDIC INFORM GROUP” (EDRPOU code – 43725974), a legal entity registered and operating under the current legislation of Ukraine.

2.2. If you have any questions regarding this Policy or questions about the collection and processing of your personal data, you can contact the Controller at [email protected].

3. COLLECTION OF PERSONAL DATA

3.1. The Controller collects personal data and other information as defined in Section 4 of this Policy (hereinafter referred to as “information”) about Clients and Website users for the following purposes:

• To provide services, improve customer service, and enhance the Website;
• For marketing purposes, including sending periodic emails and updates related to the Controller’s services;
• As required by applicable Ukrainian legislation.

3.2. Clients and Website users may choose whether to visit the Website, download the Controller’s apps, or provide personal data. In some cases, without providing such data, certain services or features may not be available.

3.3. We collect personal data directly when users fill out registration forms or use services on the Website, including:

• Registering or editing a personal profile;
• Uploading, signing, or viewing electronic documents;
• Contacting technical support;
• Posting comments.

3.4. During registration, users may provide: full name, email address, phone number, company name, and job title.

3.5. The Controller may also collect third-party information when users:

• Post comments referring to others;
• Invite friends to use the Website or purchase services.

3.6. Users are not obligated to share this information.

3.7. The Website allows users to interact via installed messaging systems. Chats are private and accessible only to their participants.

4. AUTOMATICALLY COLLECTED INFORMATION

4.1. The Controller automatically collects device, browser, and geolocation data during site usage without requiring it in registration forms.

4.2. Automatically collected data includes:

• IP addresses;
• Geolocation (if enabled);
• Device and browser identifiers;
• Log data, referral URLs, click counts, visited pages, time on pages, access dates and times, usage frequency, error logs.

5. COOKIES AND RELATED TECHNOLOGIES

5.1. The Controller may use cookies and similar technologies (e.g., web beacons, LSO, tracking pixels) to store or collect information.

6. ANALYTICS

6.1. The Controller uses services like Google Analytics to collect usage data, including page visits, session duration, and referral sources.

7. USE OF PERSONAL DATA AND INFORMATION

7.1. The Controller collects, processes, and stores personal data to provide, improve, and develop services and products.

7.2. Uses may include:

• Providing requested services and products;
• Market research, product testing, marketing communications;
• Delivering content and personalized ads;
• Analyzing user interaction with services;
• Testing and developing features;
• Technical support and issue resolution;
• Site administration and security;
• Fraud prevention and enforcement of policies;
• Managing user accounts;
• Marketing (with consent);
• Improving user experience.

8. DATA SHARING

8.1. We do not sell or share personal data, except as outlined in 8.2 or required by law.

8.2. Data may be shared:

• With service providers for website support, advertising, fraud prevention, authentication, customer support;
• In response to lawful requests by authorities for legal, national security, or public interest reasons.

8.3. Voluntary sharing by users:

• Posting comments or using forums;
• Creating public profiles (profile settings allow privacy control).

9. DATA RETENTION

9.1. Personal data is retained for three years.

10. USER CHOICES

10.1. Users can limit or change how their data is collected and used.

10.2. Profile completion is optional. Users can access and edit their data.

10.3. Email subscriptions can be canceled via unsubscribe links.

10.4. Cookies can be disabled in browser settings, which may affect service functionality.

10.5. Google Analytics tracking can be adjusted via browser tools.

10.6. Geolocation sharing can be disabled in device/browser settings.

10.7. Accounts can be deleted via profile settings.

10.8. Complaints or disputes will be handled per applicable Ukrainian law.

11. MINORS’ PRIVACY

11.1. The Website and services are not intended for individuals under 18. We do not knowingly collect data from minors without parental consent. If you believe we have such data, contact us at the email in Section 2.2.

12. DATA SECURITY

12.1. We take necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction.

12.2. We are not responsible for unauthorized access or loss beyond our control.

13. POLICY CHANGES

13.1. We may update this Policy to reflect changes in law, internal policies, or technology. Notifications will be posted on the Website or sent via email. Please review updates carefully.