The Customer may cancel the Agreement within 24 hours from the date of the Acceptance (payment), provided that access to the Content of the Services was not opened, the Customer did not log in the personal account using the access obtained, did not receive the Content of the Services by electronic means, and did not use access to the provided training materials.
The Customer shall not have a right to cancel the Agreement unilaterally after receiving the Services. Funds paid in favor of each of the Contractors shall be non-refundable in the event of such a unilateral repudiation.
The refund in case of cancellation of the Agreement (clause 10.1) (see Terms of Service) shall be carried out in the amount of 100% of the cost of services, provided that access to the Content of the Services was not opened, the Customer did not log in the personal account using the access obtained, did not receive the Content of the Services by electronic means, and did not use access to the provided training materials
The refund of money received as payment for the Services shall be carried out upon a written application sent from the Customer to the e-mail address of one of the Contractors specified in section 12 of the Agreement (see Terms of Service). The refund application shall specify the reasons why the Customer requires the refund, the details for refund (from which the payment was made), and a copy of the Customer’s identity document, and a copy of the document confirming payment for services shall be attached.
Refund terms and conditions:
1) a refund application was sent to the Contractor within the time period specified in clause 10.1 (see Terms of Service);
2) the Customer provided the information in full in the manner specified in clause 10.4 (see Terms of Service). In the absence of one or more of the conditions specified in this clause, each Contractor shall have the right to refuse to satisfy the Customer’s request.
The decision to refund funds or refuse to do so shall be made by the Contractor, to whom the refund application was sent, within 10 (ten) business days from the moment such Contractor receives a written application from the Customer.
If the Application for Cancellation of the Agreement is submitted by the Customer in violation of the period specified in clause 10.1 (see Terms of Service), or after the start of the provision of the Services, the Contractor who received such an application shall independently and voluntarily decide on refund. The specific amount of the refund will be determined in proportion to the cost of the services provided, taking into account additional costs for refund (bank charges, exchange rate difference, commission of financial intermediaries, the cost of the Content of Service sent to the Customer), and a fine of up to 50% of the cost of services to compensate for losses from unilateral repudiation of the Agreement by the Customer.
The Parties shall not have the right to terminate the Agreement unilaterally, except as provided for by the current legislation and this Agreement.