PUBLIC OFFER AGREEMENT ON INFORMATION AND EDUCATIONAL SERVICES
1. GENERAL PROVISIONS
1.1. This document constitutes an official public offer (Offer) by the Limited Liability Company “MEDIC INFORM GROUP” (EDRPOU 43725974) (hereinafter referred to as the “Provider”) to conclude a contract for the provision of informational and educational services (hereinafter referred to as the “Agreement”) under the terms specified in this Offer.
1.2. The Offer is addressed to individuals and/or legal entities, published on the website (hereinafter referred to as the “Website”), and may also be made by sending a commercial electronic message to legal and/or natural persons via messengers or email.
1.3. This Agreement is concluded by the full and unconditional acceptance (Acceptance) of this Offer by an individual and/or legal entity without signing a written version of the Agreement. Acceptance of the Offer is equivalent to entering into an Agreement under the terms outlined herein and has legal force under Articles 633, 638, 641, and 642 of the Civil Code of Ukraine.
1.4. Upon acceptance of the terms of this Offer and payment for the services, the individual or legal entity becomes the Customer.
1.5. Proper acceptance of this Offer means the Customer has performed all actions described in clause 3.4 of this Agreement.
1.6. The term “Website” refers to the collection of web pages available on the Internet under the following domain name: https://clincasequest.hospital/.
Other terms used in this Agreement, as well as terms the Customer may encounter during service provision, are published on the Website at: https://clincasequest.hospital/terms/.
2. SUBJECT OF THE AGREEMENT
2.1. Under this Agreement, the Provider delivers to the Customer informational and educational services (hereinafter referred to as the “Services”) described in clause 2.2. The Services are listed on the Website and provided in accordance with the terms set forth in this Agreement. The Customer agrees to pay for the Services in a timely manner.
2.2. Services include online distance learning, provided orally via electronic communication means, and access to group or individual online consultations, webinars (live or recorded), and access to the clinical case simulation scenario database on the Website or third-party platforms specified by the Provider.
2.3. Services are delivered in the following distance learning formats:
2.3.1. Asynchronous format – access to training in clinical case simulators (standardized, rare, or complex cases) and other simulators (clinical situation modeling, practical skill simulators) hosted on the Website.
2.3.2. Synchronous format – oral consultations, lessons, sessions, broadcasts, webinars, or auto-webinars conducted remotely using telecommunication systems via video or audio connection, including platforms or messengers (Viber, Skype, PruffMe, Zoom, BigblueButton, etc.). The format and access details are provided in advance.
2.4. Prices, content, duration, specific methods, and packages of Services, including any special conditions, are determined on the Website: https://clincasequest.hospital/courses/. Modifications post-payment may be made by mutual electronic consent.
2.5. If the Customer shows no learning activity after gaining access to online courses, simulators, or training platforms during the service period, the payment is non-refundable, and the Service is considered rendered.
2.6. The Customer is responsible for ensuring internet access and checking Website availability before receiving Services.
2.7. Service quality is defined by the Provider’s professional experience and skills, which the Customer accepts upon Acceptance.
3. PROCEDURE FOR CONCLUDING THE AGREEMENT
3.1. This Agreement is an adhesion contract under Article 634 of the Civil Code of Ukraine. The Customer accepts all terms without modification.
3.2. Acceptance constitutes full agreement to all terms of the Agreement without exception, equivalent to a signed contract.
3.3. Acceptance occurs when the Customer completes the actions in clause 3.4.
3.4. To accept the Agreement, the Customer must:
- Review the Agreement and confirm acceptance by checking “read and agree” on the Website;
- Agree to the Privacy Policy and Project Ethics by checking “read and agree” during registration;
- Complete registration, choose a Service package;
- Make 100% payment as per Website rates.
3.5. Acceptance confirms the Customer’s agreement with the Service content, duration, and price. No electronic signatures are required.
3.6. If any essential terms are unclear, the Customer must contact the Provider via the communication channels in section 12 before accepting. Otherwise, they may not claim unfamiliarity to refuse the Agreement later.
3.7. The Offer has no expiration period.
3.8. The Agreement enters into force upon Acceptance and remains valid until service completion or lawful termination.
3.9. During registration, the Customer provides their full name, phone number, email, job title, and specialization.
4. PROCEDURE FOR PROVIDING AND RECEIVING SERVICES
4.1. Services are provided in a distance learning format using telecommunication systems, including video communication.
4.2. The duration of the Services is indicated on the Website. For synchronous formats, it equals the course duration; for asynchronous, it equals the access period to learning materials.
4.3. The Provider may reschedule Services in case of unforeseen circumstances (illness, technical failures, etc.), with advance notice sent via personal account or provided contact information. The new schedule is confirmed by email.
4.4. For synchronous training, session recordings may be made available for later viewing via the Customer’s personal account. If no recording is available due to technical issues and the Customer misses the session without Provider’s fault, the Service is considered rendered.
4.5. For asynchronous training, access to materials is 24/7 during the service period, excluding maintenance windows. Lack of activity during the period does not affect the Provider’s fulfillment. Access ends after the service term.
4.6. Services requiring the Provider’s in-person presence or written consultation are not included. A separate agreement must be signed if agreed upon in writing.
4.7. If no claims are received within the period defined in clause 4.8, the Services are deemed duly provided and no act of acceptance is required.
4.8. Claims about Service quality must be submitted within 1 calendar day of occurrence by email. Claims are invalid if access was used or materials downloaded.
4.9. Claims are reviewed within 10 calendar days. The Provider will notify of acceptance or rejection with justification.
4.10. Services are provided in Ukrainian but may be delivered in any language upon request.
4.11. All actions under the Agreement are considered in Kyiv time unless stated otherwise.
4.12. The Provider may involve third parties to deliver Services but remains responsible.
5. PRICE AND PAYMENT TERMS
5.1. Prices are listed on the Website. Payment must be made according to Website instructions.
5.2. Payment is made by bank transfer or via payment systems on the Website.
5.3. The Provider is not liable for third-party payment systems. Payment risks lie with the Customer until funds reach the Provider.
5.4. If the Customer makes partial payment without agreement, the Provider may reject service and return the payment.
5.5. The Customer may upgrade to a more expensive package at any time by paying the difference. Services are updated after full payment.
5.6. Payment is considered made when funds reach the Provider’s account.
5.7. Refunds are made to the original payment source unless agreed otherwise.
6. PROVIDER’S RIGHTS AND OBLIGATIONS
6.1. The Provider may:
- Modify Agreement terms with 5 days’ notice via Website;
- Set prices for unpaid Services;
- Suspend Services for Agreement breaches;
- Store and process Customer information;
- Involve third parties while remaining responsible.
6.2. The Provider must:
- Deliver Services per agreed schedule;
- Comply with Ukrainian law;
- Maintain confidentiality;
- Respond to Customer inquiries promptly;
- Fulfill other legal obligations.
7. CUSTOMER’S RIGHTS AND OBLIGATIONS
7.1. The Customer may:
- Receive full, timely Services of appropriate quality;
- Opt-out of communication, bearing responsibility for missed information.
7.2. The Customer must:
- Pay for Services in full and on time;
- Notify the Provider of contact detail changes;
- Use Content solely for personal learning;
- Use individual access only for one person;
- Review the current Agreement before Acceptance;
- Compensate for IP violations and cease infringing activities upon request;
- Avoid prohibited content in comments or chats;
- Refrain from recording and redistributing content.
8. INTELLECTUAL PROPERTY AND CONTENT USE
8.1. All learning materials and content are the Provider’s intellectual property, licensed for personal use only.
8.2. Unauthorized recording or distribution of content is an IP violation and may lead to legal action.
8.3. Sharing links to Website or content with proper attribution is not considered a violation.
8.4. Offensive, false, or irrelevant content is prohibited in chats/comments.
8.5. Sharing login credentials is forbidden.
8.6. Violation of clauses 8.1 or 8.5 may result in termination of access without refund.
9. LIABILITY AND DISPUTE RESOLUTION
9.1. Parties are liable for breaches as per the Agreement and Ukrainian law.
9.2. If the Customer fails to access Services for reasons beyond the Provider’s control, the Service is deemed rendered.
9.3. Force majeure (e.g., war, natural disasters, legal prohibitions) releases parties from liability.
9.4. Disputes are resolved through negotiation, with a 1-month period for claim review. If unresolved, legal proceedings follow Ukrainian law.
10. CANCELLATION POLICY
10.1. Cancellation is allowed within 24 hours post-Acceptance only if content access has not started.
10.2. No unilateral cancellation is allowed after Services are rendered. Payments are non-refundable.
10.3. Refunds are granted only if content access was not used.
10.4. Refund requests must be emailed with payment proof and ID copy.
10.5. Refund conditions:
- Request submitted within time limits;
- Complete and correct documentation provided.
10.6. Refund decisions are made within 10 business days.
10.7. Late or post-access cancellations may incur a 50% penalty plus expenses. Refunds are partial and at Provider’s discretion.
10.8. Unilateral terminations are only permitted by law or Agreement.
11. FINAL PROVISIONS
11.1. The Agreement takes effect upon Acceptance and remains valid for the duration of Services.
11.2. Invalid clauses do not void the full Agreement.
11.3. The Provider may amend the Agreement with 5 days’ notice. Continued use implies consent unless the Customer objects within 3 business days.
11.4. Customers must update their contact details via their profile.
11.5. All correspondence through the communication channels listed in section 12 is legally binding.
12. PROVIDER DETAILS AND CONTACTS
LLC “MEDIC INFORM GROUP”
Legal address: 7 Chychybabina St., Kharkiv, 61058, Ukraine
EDRPOU Code: 43725974
Email: [email protected]
Phone: +380969958227